Refund policy

Refund Policy
Last updated: Oct 20, 2026

Thank you for shopping at SOTION Shop.

Please read this policy carefully before placing your order.

1. Eligibility for Returns
Only unused, unassembled, undamaged products in their original packaging are eligible for return.
Custom-made products, custom wound motors, modified components and made-to-order items are NOT eligible for return or refund, unless there is a manufacturing defect confirmed by our technical team.

2. Return Time Window
You must submit a return request within 30 calendar days after you receive the goods.
We will not accept return requests raised after this period.

3. Return Inspection & Refund Process
After we receive and inspect the returned item and confirm no damage, scratch or missing parts, we will process your refund.
- The original product price will be refunded.
- Original outbound shipping cost is non-refundable.
- For non-defect / buyer-initiated returns: Buyer is responsible for ALL return shipping fees, customs duties, import tax and brokerage fees generated on return shipment.
- For confirmed factory manufacturing defects: We will cover the shipping cost of replacement goods to you. Buyer is responsible for shipping cost to send defective item back to our warehouse, unless otherwise agreed in writing.

4. Damaged / Defective Items
If the item arrives broken or has factory manufacturing defects, please provide clear photos or video evidence within 7 days upon receipt.
We will evaluate the case and offer replacement, partial refund or full refund based on verification.

5. Non-Refundable Situations
- Products already installed, assembled or used on vehicles
- Damage caused by improper installation, overloading, misuse, crash or modification not from our factory
- Lost or missing accessories
- Custom / personalized orders

6. How to Contact Us for Return
Email: rebecca@fastwaytech.cn
Company Address: Wuxi city, Jiangsu Province, China